Reservations Agent
- Classification
- Occupation
- Skill level
- 5
- Major group
- Sales Workers
Classification
- Major group
- 6Sales Workers
- Sub-major group
- 61Sales Support Workers
- Minor group
- 619Miscellaneous Sales Support Workers
- Unit group
- 6199Other Sales Support Workers
Description
Provides booking or reservation services to customers for travel, accommodation or events.
Specialisations
- Booking Agent
Unit group
6199 · Other Sales Support WorkersDescription
This unit group covers Sales Support Workers not elsewhere classified. It includes Entertainment Venue Attendants, Merchandise Planners, Personal Shoppers, Reservations Agents and Retail Buyers.
Skill level
Occupation skill level 5
Australia
2; 3; 4; 5
Tasks
Tasks include
- Consults with customers regarding availability for reservations, including for accommodation, travel, sporting events and restaurants
- Makes bookings or reservations on behalf of customers and provides confirmation
- Maintains accurate records of bookings or reservations, and liaises with other service providers to ensure efficient delivery of reservation information
- Processes payments and issues receipts or invoices to customers
- Handles customer queries and complaints, and provides information to customers regarding cancellation or refund policies
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/6/61/619/6199
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx
The supplied migration lists use ANZSCO codes, not OSCA codes.