Entertainment Venue Attendant

Description

This unit group covers Sales Support Workers not elsewhere classified. It includes Entertainment Venue Attendants, Merchandise Planners, Personal Shoppers, Reservations Agents and Retail Buyers.

Tasks include

• Sells and verifies tickets or passes at entertainment venues
• Provides information to customers regarding locations, timing of services and established bookings
• Assists with setting up signage, seating arrangements and equipment at the venue
• Assists customers in using automated ticketing systems and provides guidance when needed
• Assists customers with finding their seats or designated areas
• Handles any issues or complaints from customers and escalates them as appropriate
• Monitors the behaviour and conduct of customers during events, and assists in crowd control and emergency evacuation if necessary
• Assists to clean and secure the premises after an event
• May sell food, drink or merchandise at an entertainment venue