Switchboard Operator
- Classification
- Occupation
- Skill level
- 5
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
- Sub-major group
- 55Enquiry and Information Officers and Receptionists
- Minor group
- 551Call Centre and Information Officers
Description
Operates telecommunication switchboards and consoles to assist callers to establish telephone connections and receive caller enquiries and fault reports.
Alternative titles
- Telephone Operator
Unit group
5512 · Information Officers and Switchboard OperatorsDescription
Respond to personal, written and telephone enquiries and complaints about an organisation's goods and services, provide information, establish telephone connections and redirect people to other sources.
Skill level
Occupation skill level 5
Australia
4; 5
Tasks
Tasks include
- Operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Responds to caller enquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- Investigates operating system problems and informs maintenance services
- Alerts emergency services when required
- Records details and determines charges for designated types of calls
- May monitor the efficiency of systems and maintain service sampling records
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/5/55/551/5512
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx
The supplied migration lists use ANZSCO codes, not OSCA codes.