Information Officer

Description

Responds to personal, written and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources.

Description

Respond to personal, written and telephone enquiries and complaints about an organisation's goods and services, provide information, establish telephone connections and redirect people to other sources.

Tasks include

• Answers enquiries about goods and services, and provides information about their availability, location, price and related issues
• Responds to enquiries about problems and provides advice
• Records information about enquiries and complaints
• Refers complex enquiries to other sources