Front Office Supervisor (Accommodation)

Description

Supervises and supports the daily operations of the front desk at an accommodation establishment.

Description

Supervise the operations of establishments which provide hospitality services.

Tasks include

• Ensures that the front office team is well-prepared, adequately staffed and meets service standards
• Assigns tasks and responsibilities to accommodation service workers and maintains attendance records and rosters
• Assists in managing guest check-ins, check-outs and enquiries
• Assists with resolving any guest issues or special requests
• Collaborates with the front office manager to optimise room occupancy and assign rooms based on preferences and availability
• Trains and mentors front desk staff with ongoing coaching and feedback, to improve their skills and knowledge
• May perform front office and accommodation reception duties