Travel Agency Manager

Description

Organises and controls the operations of a travel agency.

Description

This unit group covers Hospitality, Tourism and Venue Managers not elsewhere classified. It includes Caravan Park and Camping Ground Managers, Hosted Accommodation Operators and Travel Agency Managers.

Tasks include

• Manages and oversees daily operations of a travel agency
• Manages financial aspects of a travel agency, including budgeting, invoicing and financial reporting
• Establishes and maintains relationships with suppliers such as airlines, hotels and tour operators
• Negotiates contracts and agreements with suppliers to ensure competitive pricing
• Provides travel advice and assistance to clients, including booking flights, accommodation and tours
• Implements marketing activities to attract customers to the business
• Resolves customer complaints and queries
• Monitors and evaluates the performance of staff, and provides feedback, training and guidance