5511 · OSCA 2024

Call and Contact Centre Workers

Classification: Unit
Major group: Clerical and Administrative Workers

Classification

Major group: 5Clerical and Administrative Workers
Sub-major group: 55Enquiry and Information Officers and Receptionists
Minor group: 551Call Centre and Information Officers

Description

Answer customer telephone, internet and email enquiries about goods and services, promote the goods and services, and oversee teams of Call or Contact Centre Operators.

Skill level

Australia

3; 4

Tasks

Occupations in this unit group

Sources

www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/5/55/551/5511
www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx