ICT Service Delivery Manager
- Classification
- Occupation
- Skill level
- 1
- Major group
- Managers
Classification
- Major group
- 1Managers
- Sub-major group
- 11Business Administration and Promotion, and ICT Managers
- Unit group
- 1132ICT Managers
Description
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Alternative titles
- ICT Service Manager
- ICT Service Owner
Specialisations
- ICT Service Desk Manager
Unit group
1132 · ICT ManagersDescription
Plan, organise, direct, control and coordinate ICT projects, service delivery, systems and infrastructure within organisations.
Skill level
Australia
1
Occupation skill level 1
Tasks
Tasks include
- Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
- Develops and oversees an effective communication infrastructure for incident management response and resolution
- Monitors service metrics to ensure performance and quality standards
- May manage relationships with external vendors, negotiate contracts and monitor services
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/1/11/113/1132
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx
The supplied migration lists use ANZSCO codes, not OSCA codes.