Receptionists
- Classification
- Unit
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
- Sub-major group
- 54Inquiry Clerks and Receptionists
- Minor group
- 542Receptionists
Description
UNIT GROUP 5421 RECEPTIONISTS RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests. Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.
Skill level
Australia
AQF Certificate II or III (ANZSCO Skill Level 4)
New Zealand
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4) At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Tasks include
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying