Inquiry Clerks and Receptionists
- Classification
- Sub-Major
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
Description
SUB-MAJOR GROUP 54 INQUIRY CLERKS AND RECEPTIONISTS INQUIRY CLERKS AND RECEPTIONISTS respond to requests for information, and receive and greet people.
Skill level
Australia
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
New Zealand
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4) In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Tasks include
- answering customer inquiries for information about the organisation and the goods and services it offers
- resolving customer complaints and problems with goods and services provided
- recording information about inquiries and complaints
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering, connecting and transferring telephone calls