Ict Support Technicians Nec
- Classification
- Occupation
- Skill level
- 2
- Major group
- Technicians and Trades Workers
Classification
- Major group
- 3Technicians and Trades Workers
- Sub-major group
- 31Engineering, ICT and Science Technicians
- Minor group
- 313ICT and Telecommunications Technicians
- Unit group
- 3131ICT Support Technicians
Description
This occupation group covers ICT Support Technicians not elsewhere classified.
Unit group
3131 · ICT Support TechniciansDescription
UNIT GROUP 3131 ICT SUPPORT TECHNICIANS ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Skill level
Australia
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
New Zealand
NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Occupation skill level 2
Tasks
Tasks include
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users' requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre