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313112 · ANZSCO V1.3

Ict Customer Support Officer

Classification
Occupation
Skill level
2
Assessing authority
TRA

Classification

Description

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Alternative titles

  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Systems Support Officer

Specialisations

  • Network Support Technician
  • Operator Command Support Systems (Army)

Unit group

3131 · ICT Support Technicians

Description

UNIT GROUP 3131 ICT SUPPORT TECHNICIANS ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Skill level

Occupation skill level 2

Australia

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

New Zealand

NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks

Tasks include

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

Occupations in this unit group

Sources