Retail Supervisor
- Classification
- Occupation
- Skill level
- 4
- Major group
- Sales Workers
Classification
- Major group
- 6Sales Workers
- Sub-major group
- 62Sales Assistants and Salespersons
- Minor group
- 621Sales Assistants and Salespersons
- Unit group
- 6215Retail Supervisors
Description
Supervises and coordinates the activities of retail sales workers.
Alternative titles
- Checkout Supervisor
- Sales Department Supervisor
Unit group
6215 · Retail SupervisorsDescription
Retail Supervisors supervise and coordinate the activities of retail sales workers.
Skill level
Australia
AQF Certificate II or III (ANZSCO Skill Level 4)
New Zealand
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4) At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupation skill level 4
Tasks
Tasks include
- ensuring that customers receive prompt service and quality goods and services
- responding to customers' inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced