Retail Supervisors
- Classification
- Unit
- Major group
- Sales Workers
Classification
- Major group
- 6Sales Workers
- Sub-major group
- 62Sales Assistants and Salespersons
- Minor group
- 621Sales Assistants and Salespersons
Description
Retail Supervisors supervise and coordinate the activities of retail sales workers.
Skill level
Australia
AQF Certificate II or III (ANZSCO Skill Level 4)
New Zealand
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4) At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Tasks include
- ensuring that customers receive prompt service and quality goods and services
- responding to customers' inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced