Switchboard Operator
- Classification
- Occupation
- Skill level
- 5
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
- Sub-major group
- 56Clerical and Office Support Workers
- Minor group
- 561Clerical and Office Support Workers
- Unit group
- 5616Switchboard Operators
Description
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Alternative titles
- Telephone Operator
Unit group
5616 · Switchboard OperatorsDescription
Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Skill level
Occupation skill level 5
Australia
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
New Zealand
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5) For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
Tasks
Tasks include
- operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- investigating operating system problems and informing maintenance services
- alerting emergency services when required
- recording details and determining charges for designated types of calls
- may monitor the efficiency of systems and maintain service sampling records
Occupations in this unit group
Sources
No migration-list data supplied for this code.