Hotel or Motel Receptionist
- Classification
- Occupation
- Skill level
- 4
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
- Sub-major group
- 55Enquiry and Information Officers and Receptionists
- Minor group
- 553Receptionists
- Unit group
- 5532Hotel and Motel Receptionists
Description
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Specialisations
- Hotel Night Auditor
Unit group
5532 · Hotel and Motel ReceptionistsDescription
Greet and check in guests, and look after their needs on arrival and during their stay in hotels and motels.
Skill level
Australia
4
Occupation skill level 4
Tasks
Tasks include
- Welcomes guests and checks them in upon arrival
- Provides information to guests about hotel facilities, services and local attractions
- Handles guest enquiries and resolves any issues or complaints
- Takes and processes guest reservations and cancellations
- Handles cash and credit card transactions for guest payments
- Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
- Maintains guest records and updates information in the establishment's booking system
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/5/55/553/5532
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx