Ward Clerk
- Classification
- Occupation
- Skill level
- 4
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
- Sub-major group
- 55Enquiry and Information Officers and Receptionists
- Minor group
- 552Medical Receptionists and Ward Clerks
- Unit group
- 5522Ward Clerks
Description
Records and processes information required for admitting and discharging hospital patients, and responds to telephone enquiries.
Alternative titles
- Admissions Clerk
- Hospital Ward Clerk
- Patient Liaison Officer
Unit group
5522 · Ward ClerksDescription
Record and process information required for admitting and discharging hospital patients, and respond to telephone enquiries.
Skill level
Australia
4
Occupation skill level 4
Tasks
Tasks include
- Welcomes patients and visitors, and directs them to the appropriate person or area
- Prepares and updates patients' medical records and charts prior to admission
- Manages patient administrative information, including payments and insurance details
- Records patient movements, transfers and discharges, liaising with other hospital departments and patient transport services
- Schedules tests or procedures for patients and arranges follow up appointments
- Responds to telephone enquiries and complaints
- Collates all relevant administrative and patient documentation on the ward
- May perform other clerical tasks such as data entry, filing and word processing
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/5/55/552/5522
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx