Medical Receptionist

Description

Greets patients and other clients in a health facility such as a clinic, practice, centre or surgery, and responds to personal, telephone and written enquiries and requests.

Description

Greet patients and other clients in health facilities such as clinics, practices, centres and surgeries, and respond to personal, telephone and written enquiries and requests.

Tasks include

• Greets and welcomes patients and clients
• Schedules appointments for patients and manages the appointment calendar
• Assists with billing and payment processes
• Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
• Registers patients by collecting and verifying personal and insurance information
• Coordinates with health care providers to ensure smooth patient flow
• Maintains patient records and ensures confidentiality of patient information
• Provides information to patients regarding clinic policies, procedures and services
• Handles and resolves patient complaints and concerns