Airline Customer Support Worker
- Classification
- Occupation
- Skill level
- 5
- Major group
- Community and Personal Service Workers
Classification
- Major group
- 4Community and Personal Service Workers
- Sub-major group
- 46Personal Service, Sports and Fitness Workers
- Minor group
- 461Personal Service and Travel Workers
Description
Assists customers at an airport with check in, flight delays and general queries.
Alternative titles
- Passenger Services Agent
Specialisations
- Check-in Agent
Unit group
4619 · Other Personal Service and Travel WorkersDescription
This unit group covers Personal Service Workers not elsewhere classified. It includes Airline Customer Service Workers, Fashion Stylists, First Aid Trainers, Hair and Beauty Salon Assistants, Natural Remedy Consultants, Photographer's Assistants, Religious Assistants, Sex Workers and Escorts, and Weight Loss Consultants.
Skill level
Occupation skill level 5
Australia
3; 4; 5
Tasks
Tasks include
- Assists passengers with ticketing, check-in and directions
- Rebooks flights for customers that are unexpectedly cancelled or delayed
- Assists unaccompanied minors and guests with special requirements to traverse the airport
- Ensures the maintenance of public areas and the safety of customers by reporting incidents
- Reports unattended luggage or suspicious persons
- Responds to passenger enquiries and resolves complaints
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/4/46/461/4619
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx
The supplied migration lists use ANZSCO codes, not OSCA codes.