ICT Customer Support Officer
- Classification
- Occupation
- Skill level
- 2
- Major group
- Technicians and Trades Workers
Classification
- Major group
- 3Technicians and Trades Workers
- Sub-major group
- 31Building, Engineering, ICT and Scientific Technicians
- Unit group
- 3142ICT Customer Support Officers
Description
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.
Alternative titles
- ICT Help Desk Officer
- ICT Service Desk Analyst
Specialisations
- Network Support Technician
Unit group
3142 · ICT Customer Support OfficersDescription
Provide support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.
Skill level
Australia
2
Occupation skill level 2
Tasks
Tasks include
- Supports customers in resolving technical incidents with computer hardware and software
- Installs and deploys software to meet customer needs
- Diagnoses, troubleshoots and resolves connectivity issues
- Provides basic user training on computer hardware and software
Occupations in this unit group
Sources
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/browse-classification/3/31/314/3142
- www.abs.gov.au/statistics/classifications/osca-occupation-standard-classification-australia/2024-version-1-0/data-downloads/OSCA%20Category%20Descriptions.xlsx
The supplied migration lists use ANZSCO codes, not OSCA codes.