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272232 · OSCA 2024

ICT Support Engineer

Classification
Occupation
Skill level
1
Major group
Professionals

Classification

Major group
2Professionals
Sub-major group
27ICT Professionals

Description

Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Alternative titles

  • Support Analyst

Unit group

2722 · ICT Quality Engineers and Test Analysts

Description

Develop procedures and strategies to support, create, maintain and manage technical quality assurance processes, guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

Skill level

Occupation skill level 1

Australia

1

Tasks

Tasks include

  • Diagnoses and resolves technical problems related to hardware, software, networks and systems
  • Prioritises and triages incoming incidents and service requests to ensure timely response and escalation
  • Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification
  • Develops, conducts and provides technical guidance and training in application software and operational procedures
  • Performs system reviews and assessments, and recommends hardware and software strategies and directions

Occupations in this unit group

Sources