Telemarketer
- Classification
- Occupation
- Skill level
- 5
- Major group
- Sales Workers
Classification
- Major group
- 6Sales Workers
- Sub-major group
- 63Sales Support Workers
- Minor group
- 639Miscellaneous Sales Support Workers
- Unit group
- 6393Telemarketers
Description
Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits. May work in a call centre.
Unit group
6393 · TelemarketersDescription
UNIT GROUP 6393 TELEMARKETERS TELEMARKETERS telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.
Skill level
Occupation skill level 5
Australia
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
New Zealand
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5) For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
Tasks
Tasks include
- working from scripts and lists of contacts to promote goods and services by telephone
- creating interest in goods and services, and seeking a sale or agreement to see sales representatives
- arranging processing and despatch of goods and services, information kits and brochures to customers
- arranging appointments for sales representatives
- recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
- reporting competitor activities and issues raised by contacts for attention by managers
- maintaining statistics of calls made and successes achieved
- submitting periodic reports on telemarketing activities and results
- may work in a call centre
Occupations in this unit group
Sources
No migration-list data supplied for this code.