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451711 · ANZSCO 2022

Flight Attendant

Classification
Occupation
Skill level
3
Assessing authority
VETASSESS

Classification

Description

Provides services for the safety and comfort of aircraft passengers.

Alternative titles

  • Cabin Crew

Specialisations

  • Cabin Supervisor (Aircraft)
  • Crew Attendant (Air Force)

Unit group

4517 · Travel Attendants

Description

Travel Attendants provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

Skill level

Occupation skill level 3

Australia

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or

New Zealand

NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification. The occupation Travel Attendants nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4) In New Zealand: NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4) In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

Tasks

Tasks include

  • managing safety and emergency procedures and making public announcements
  • coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
  • conducting safety checks and demonstrations of safety equipment and procedures
  • assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
  • checking passengers' tickets and directing them to seats and cabins
  • tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
  • operating galleys, preparing and heating food for passengers, and serving refreshments and meals
  • distributing reading material, pillows, blankets and other amenities for the comfort of passengers

Occupations in this unit group

Sources