Crowd Controller
- Classification
- Occupation
- Skill level
- 4
- Major group
- Community and Personal Service Workers
Classification
- Major group
- 4Community and Personal Service Workers
- Sub-major group
- 44Protective Service Workers
- Minor group
- 442Prison and Security Officers
- Unit group
- 4422Security Officers and Guards
Description
Carries out crowd control duties at entertainment, sporting or recreational venues. Registration or licensing may be required.
Alternative titles
- Bouncer
Unit group
4422 · Security Officers and GuardsDescription
Security Officers and Guards provide security and investigative services to organisations and individuals.
Skill level
Australia
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
New Zealand
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4) In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. The occupations Alarm, Security or Surveillance Monitor, Armoured Car Escort, Retail Loss Prevention Officer and Security Officers and Guards nec have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Certificate I or compulsory secondary education (ANZSCO Skill Level 5) In New Zealand: NZQF Level 1 qualification or compulsory secondary education (ANZSCO Skill Level 5) In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required. The occupation Security Consultant has a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3) In New Zealand: NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3) In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. Registration or licensing may be required.
Occupation skill level 4
Tasks
Tasks include
- patrolling property and checking doors, windows and gates for unauthorised entry
- watching for irregularities such as fire hazards, malfunctions of machines and equipment, lights left on, leaking water pipes and unlocked security doors
- issuing security passes to authorised visitors and giving directions
- monitoring alarms and contacting supervisors, police and fire brigades by radio or phone if security is breached or fire is detected
- picking up and ensuring the safe delivery of cash, payrolls and valuables
- operating coin and currency counting machines, and carrying out cash counting and packaging functions
- maintaining order at venues where there are large gatherings of people
- conducting investigations for clients and preparing evidence for court proceedings
- detecting and investigating theft and other unlawful acts carried out in retail establishments
- advising clients on security requirements and designing security specifications