ICT Support Technicians
- Classification
- Unit
- Major group
- Technicians and Trades Workers
Classification
- Major group
- 3Technicians and Trades Workers
- Sub-major group
- 31Engineering, ICT and Science Technicians
- Minor group
- 313ICT and Telecommunications Technicians
Description
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Skill level
Australia
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
New Zealand
NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Tasks
Tasks include
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users' requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
Occupations in this unit group
Sources
No migration-list data supplied for this code.