Skip to main content
ANZ Migrate
← Back to occupation search
14 · ANZSCO 2022

Hospitality, Retail and Service Managers

Classification
Sub-Major
Major group
Managers

Classification

Major group
1Managers

Description

Hospitality, Retail and Service Managers organise and control the operations of establishments which provide accommodation, hospitality, retail and other services.

Skill level

Australia

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

New Zealand

NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks

Tasks include

  • planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
  • promoting and selling goods and services
  • observing liquor, gaming, health and other laws and regulations
  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • promoting facilities, conferences, conventions and trade shows to potential customers
  • organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
  • controlling the selection, training and supervision of staff
  • ensuring compliance with occupational health and safety regulations

Sources