Information Officer
- Classification
- Occupation
- Skill level
- 4
- Major group
- Clerical and Administrative Workers
Classification
- Major group
- 5Clerical and Administrative Workers
- Sub-major group
- 54Inquiry Clerks and Receptionists
- Minor group
- 541Call or Contact Centre Information Clerks
- Unit group
- 5412Information Officers
Description
Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
Unit group
5412 · Information OfficersDescription
Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Skill level
Occupation skill level 4
Australia
AQF Certificate II or III (ANZSCO Skill Level 4)
New Zealand
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4) At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Tasks include
- answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- responding to inquiries about problems and providing advice, information and assistance
- recording information about inquiries and complaints
- referring complex inquiries to team leaders or expert advisers
- issuing relevant forms, information kits and brochures to interested parties
- accessing and operating computer network systems and communication systems such as public address and paging systems
- may refer inquiries to other sources
Occupations in this unit group
Sources
No migration-list data supplied for this code.