Travel Attendants
- Classification
- Unit
- Major group
- Community and Personal Service Workers
Classification
- Major group
- 4Community and Personal Service Workers
- Sub-major group
- 45Sports and Personal Service Workers
- Minor group
- 451Personal Service and Travel Workers
Description
Travel Attendants provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.
Skill level
Australia
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or
New Zealand
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification. The occupation Travel Attendants nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4) In New Zealand: NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4) In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.
Tasks
Tasks include
- managing safety and emergency procedures and making public announcements
- coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
- conducting safety checks and demonstrations of safety equipment and procedures
- assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
- checking passengers' tickets and directing them to seats and cabins
- tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
- operating galleys, preparing and heating food for passengers, and serving refreshments and meals
- distributing reading material, pillows, blankets and other amenities for the comfort of passengers