Hotel Service Managers
- Classification
- Unit
- Major group
- Community and Personal Service Workers
Classification
- Major group
- 4Community and Personal Service Workers
- Sub-major group
- 43Hospitality Workers
- Minor group
- 431Hospitality Workers
Description
Hotel Service Managers supervise and coordinate the activities of hotel service workers.
Skill level
Australia
AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
New Zealand
NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2) In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Tasks include
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties