Hospitality, Retail and Service Managers
- Classification
- Sub-Major
- Major group
- Managers
Classification
- Major group
- 1Managers
Description
Hospitality, Retail and Service Managers organise and control the operations of establishments which provide accommodation, hospitality, retail and other services.
Skill level
Australia
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
New Zealand
NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Tasks include
- planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
- promoting and selling goods and services
- observing liquor, gaming, health and other laws and regulations
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- promoting facilities, conferences, conventions and trade shows to potential customers
- organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
- controlling the selection, training and supervision of staff
- ensuring compliance with occupational health and safety regulations